Principal Technical Program Manager · Amazon
Edward Lowe
A driven program manager who has led large-scale initiatives across hyper-growth companies — building world-class teams that ship things customers feel.
About
"I bring structure and momentum to complex technical programs — bridging engineering teams and business goals to ship things that genuinely matter to customers."
With a career spanning Amazon, JPMorgan Chase, Babylon Health and Accenture, I specialise in building clarity out of complexity. I'm a Professional Scrum Master III and PRINCE2 practitioner, and I write about agile and program management on Medium, where my posts have amassed over 19,000 views.
Now
Working on
Three programs within Prime Video focused on improving the customer experience. Details to follow.
Learning
Deepening my understanding of AI — improving my coding skills through projects like this site, and building AI agents to improve productivity at work.
Reading
Artemis by Andy Weir — inspired by Project Hail Mary, which I loved.
What I bring
Program Strategy
Roadmaps, portfolio management and strategic planning at scale
Reporting & Risk
Executive reporting, risk management and regulator-facing frameworks
Stakeholder Alignment
Building consensus across engineering, product and C-suite leadership
Agile Delivery
Scrum, Kanban, SAFe — PSM III certified and PRINCE2 qualified
Team Leadership
Building and managing world-class program management teams internationally
Delivery
Removing blockers and shipping outcomes that customers feel
Experience
Principal Technical Program Manager
Oct 2025 – Present · London, On-site
- Working as part of the Prime Video Core TPM team delvering cross-functional programs.
Executive Director, Program Management
Jun 2023 – Oct 2025 · London, Hybrid
- Led the Program Management team in Technology for Chase UK, managing four program managers and four contractors.
- Established the retail bank's strategic roadmap and a common reporting framework across all 22 initiatives — prepared subsequent reporting for UK external regulators.
- Migrated 2 million+ customers and 1,000+ contact centre agents to Amazon Connect Chat platform with minimal downtime.
- Implemented Discover Hub, a new tab on the Chase UK app, working across 10 engineering squads, marketing and content.
- Administered JIRA and Confluence for Chase UK — 1.2m pages and over 1.4m tickets.
Director, Head of Agile Delivery
Jan 2023 – Jun 2023 · London, Hybrid
- Led the agile delivery practice across Babylon — line management of 11 Agile Delivery Managers across 21 engineering teams.
- Ran C-suite executive ceremonies driving key decision making for the CTO, CPO and CISO.
- Created a centre of excellence that defined the operating model for agile delivery and drove more metric-driven reporting.
Lead Agile Delivery Manager
Feb 2022 – Jan 2023 · London
- Led six ADMs across 13 domain teams in the proactive care business department.
- Delivered the MyHealth product (medical health tracking using wearables) into the US and UK markets.
- Delivered Agile training for the 500+ person Product and Tech organisation.
- Redefined client onboarding process to improve efficiency and achieve scale.
Senior Agile Delivery Manager
Jun 2021 – Feb 2022 · London
- Led redesign of the US marketing website in three months ahead of the company's IPO — increased CTA click-through by 20% and time on site by 34%.
Agile Delivery Manager
Apr 2020 – Jun 2021 · London
- Rolled out new CRM to Canada, US and Singapore, supporting communications with over 2 million new customers.
- Procured and migrated the entire company to a new enterprise content tooling stack, deprecating the previous vendor.
Technology Consultant
Dec 2018 – Apr 2020 · London
- Scrum Master / Agile Coach for Android app development across 5,000+ stores for an S&P 500 Off-Price Fashion Retailer, using SAFe.
- Delivered the first Azure PaaS application at an S&P 500 Retailer — achieved 25% cost saving by automating the allocation process.
- Trained 50+ individuals in SAFe methodology; qualified to teach Product Owner, Scrum Master and LPM.
Management Consulting Analyst
May 2016 – Nov 2018 · London
- Managed IT rollout across 100 stores and 200 Click & Collect points for a FTSE 100 retailer — those stores performed 9.8% above average.
- Developed Tableau dashboards for the RBS 6 Nations, used by The Telegraph, The Times and the BBC.
Strategy and Finance Advisor
Jan 2016 – Apr 2016 · Zambia (DfID scheme)
- Strategy advisor for a social enterprise bringing affordable solar power to Zambia's poorest areas.
- Helped achieve a $2m funding round, enabling Vitalite to expand to more areas of the country.
Writing
Education
St Hilda's College · 2.i Honours · Member of the Saïd Business School, completing modules in strategy, accounting, marketing, statistics and econometrics. Honorary Masters provided post graduation.
Reading